We aim to dispatch our orders before 12 PM on the same business day. If your order is placed after 12 PM, your order will be posted the next day. For more information about delivery times, please visit the Australia Post website.
Please email us with any changes to your order here.
We do sometimes source handmade pieces. This will be listed in the description details of the item.
Our jewellery is made from sterling silver with yellow gold or white gold plating. Our sterling silver pieces are nickel free and are suitable to those who are allergic.
We do also carry an alloy range, but each piece includes a description to ensure you know what you are purchasing.
We source our pieces from all over the globe.
Please visit our Ring Size page for detailed information here.
In some cases, our items will be available for pre-order when out of stock. If this feature is not available, this style will be discontinued on our website. Some of our stockists may have this item available in store, so please do not hesitate to contact us to find your nearest stockist.
Not at this current time.
All of our jewellery arrives in a white jewellery box lined in leatherette. If your order is over $99, you will also receive a complimentary silver cloth.
We offer a 12-month warranty on all our sterling silver jewellery. Our quality control team works hard to ensure your jewellery is of high quality and standard and is free from any defects. On the rare occasion something isn't right, please contact us via email.
The beauty of 925 sterling silver is that it is a durable material, so by purchasing a piece of Hemera & Nyx jewellery you will definitely be enjoying it for years to come.
There may be slight variances in our handmade pieces which add to the beauty of the silver and are not considered faults.
Certain elements such as clasps, earring hooks and posts are especially delicate. By purchasing our products you acknowledge that our products require special care and we cannot accept returns caused by mistreatment or neglect of our products.
Please also be aware that our unique baroque pearls are selected because they are irregular and this is not considered a fault.