We offer a 12-month warranty on all our sterling silver jewellery. Our quality control team works hard to ensure your jewellery is of high quality and standard and is free from any defects. On the rare occasion something isn't right, please contact us via email.
The beauty of 925 sterling silver is that it is a durable material, so by purchasing a piece of Hemera & Nyx jewellery you will definitely be enjoying it for years to come.
There may be slight variances in our handmade pieces which add to the beauty of the silver and are not considered faults.
Certain elements such as clasps, earring hooks and posts are especially delicate. By purchasing our products you acknowledge that our products require special care and we cannot accept returns caused by mistreatment or neglect of our products.
Please also be aware that our unique baroque pearls are selected because they are irregular and this is not considered a fault.